Tech Mahindra Walkin Drive For Technical Support Associate | 24th – 26th Sept 2018

Tech Mahindra Walkin
Tech Mahindra Walkin Drive For Technical Support Associate | 24th – 26th Sept 2018
About Company :

Tech Mahindra Walkin represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.4 billion company with 117,600+ professionals from 90 countries, helping over 840 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia as per Forbes 2016 list.

Job Title: Technical Support Associate

Location: Pune, India.

Job Responsibilities:
  • Password reset & Account unlock (AD and other applications)
  • Active Directory account management
  • MS office application issues
  • Remote Desktop Management
  • MS Outlook issues (profile creation, PST, permissions, calendar sharing, delegation)
  • Creation/Access Management of Network Drives and Shared Folders
  • Browser troubleshooting
  • Wireless troubleshooting
  • Operating System Troubleshooting
  • Office 365/Windows 10 issues
  • Installation and Troubleshooting of approved software
  • Printers – Troubleshooting & Printer Access
  • Basic L1 Laptop & Desktop Troubleshooting
  • VPN troubleshooting
  • BYOD and Mobile device support
  • Hands on Experience on any of the ITSM Tools (SNOW, Remedy, CA Service Desk)
  • Basic understanding of ITIL v3 foundation or HDI
  • Incident Management experience Managing incidents including business expectations and communication
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,10 and Office 2010, 2013, 365

Qualification: Graduate

Work Experience: Fresher.

Walk-In Date: 24th Sept  – 26th Sept 2018

Time : 02:00 PM

Venue: Tech Mahindra, Hinjewadi Phase 3, Pune

Apply: Walk-In

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