Tech Mahindra Walkin Drive For IT Service Desk | 24th – 29th Sept 2018

Tech Mahindra Walkin
Tech Mahindra Walkin Drive For IT Service Desk | 24th – 29th Sept 2018
About Company :

Tech Mahindra Walkin represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.4 billion company with 117,600+ professionals from 90 countries, helping over 840 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia as per Forbes 2016 list.

Job Title: IT Service Desk

Location: Bangalore, India.

Job Responsibilities:
  • Respond quickly to all queries and incidents.
  • Manage incidents, including via telephone, Chat & email.
  • Documentation, recording & updating incident details in CRM tool.
  • Communication, alerting technical staff via assignments and escalating to Resolver group
  • Support & Classification, making an initial assessment of the nature of the incident, assessing the severity, impact, and risk.
  • Answering queries and resolution of straightforward incidents
  • Escalation of unresolved cases to next level application specialist teams.
  • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. Closure, formally closing incidents.
  • Initial review and evaluation of the case.
  • Communicating major IT incidents to affected customers.
  • 1st line application support and diagnosis
  • Assisting the client with L1 /L1.5 Support activities
  • Should have knowledge/ Experience on Printer issues, VPN, Citrix, VMware, and LAN/WAN connectivity.
  • Immediate Joiners preferred maximum 15 Days.
  • Excellent Communication (Verbal & Written).
  • Ready to work in 24*7 support.

Qualification: Graduate

Work Experience: 2 years.

Walk-In Date: 24th Sept  – 29th Sept 2018

Time : 10:00 AM

Venue: Plot- 45-47, Tech Mahindra, Gate-1, ITC-4, (Abdul Kalam), KIADB Industrial Area, Electronic city, Phase -2, Bangalore – 560100

Apply: Walk-In

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