Tech Mahindra Walkin Drive For IT Service Desk | 24th – 29th Sept 2018
About Company :
Tech Mahindra Walkin represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.4 billion company with 117,600+ professionals from 90 countries, helping over 840 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia as per Forbes 2016 list.
Job Title: IT Service Desk
Location: Bangalore, India.
- Respond quickly to all queries and incidents.
- Manage incidents, including via telephone, Chat & email.
- Documentation, recording & updating incident details in CRM tool.
- Communication, alerting technical staff via assignments and escalating to Resolver group
- Support & Classification, making an initial assessment of the nature of the incident, assessing the severity, impact, and risk.
- Answering queries and resolution of straightforward incidents
- Escalation of unresolved cases to next level application specialist teams.
- Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. Closure, formally closing incidents.
- Initial review and evaluation of the case.
- Communicating major IT incidents to affected customers.
- 1st line application support and diagnosis
- Assisting the client with L1 /L1.5 Support activities
- Should have knowledge/ Experience on Printer issues, VPN, Citrix, VMware, and LAN/WAN connectivity.
- Immediate Joiners preferred maximum 15 Days.
- Excellent Communication (Verbal & Written).
- Ready to work in 24*7 support.
Work Experience: 2 years.
Walk-In Date: 24th Sept – 29th Sept 2018
Time : 10:00 AM
Venue: Plot- 45-47, Tech Mahindra, Gate-1, ITC-4, (Abdul Kalam), KIADB Industrial Area, Electronic city, Phase -2, Bangalore – 560100