Tech Mahindra Walk-in Drive For Customer Care Associates | Any Graduate | 3rd Aug – 17th Aug 2018
About Company :
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.4 billion company with 117,600+ professionals from 90 countries, helping over 840 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia as per Forbes 2016 list.
Job Title : Customer Care Associates.
Location : Pune, India.
Job Description :
- Good communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
ability to clearly understand and state the issues customers present
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Role is to take feedback from customers on service ratings provided.
- Handling the premium customer of entire India or particular circle.
- Ensuring customer loyalty and rebuild trust in Vodafone services.
- Responsible to identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
- Responsible to provide end to end complete resolution to customer concerns.
- Interfacing with various departments to provide satisfactory resolution to the customers
- Note-Please carry 1 copy of resume along with ID Proof at the time of interview
Qualification : Any Graduate
Work Experience : Freshers & Get Spot offer letter.
Walk-In Date : 3rd Aug – 17th Aug 2018
Time : 09:00 AM
Venue : Delta 1 2nd floor, Giga Space Tech Park, Opposite East Court, Viman Nagar-Pune