Sutherland Is Hiring Business Analyst | Graduate Candidates

Sutherland Is Hiring Business Analyst | Graduate Candidates
About Company:

Job Title: Business Analyst.

Location: Chennai, India.

Job Description:
Business Analysts in this role get to: 
  • Impact the bottom line: Drive standardized, scalable and replicable processes globally throughout service delivery
  • Take the lead: Lead cross-functional teams in implementing initiatives and achieving objectives
  • Strengthen relationships: Establish and maintain communication with global team members; understand needs, resolve issues, and meet expectations
  • Improve workflow: Infuse quality in all facets of service delivery and determine how to create meaningful measurements, dashboards, and audit trails; prepare monthly/quarterly dashboards on PowerPoint/MS Excel for review
  • Keep Sutherland aligned: Create, capture and deploy best practices of Sutherland across various processes
  • Represent Sutherland: Help Sutherland be at the forefront of customer experience movement as measured by NPS through continuous improvement
Skills Required:
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • The customer-oriented approach to managing communications and issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
  • Ability to work proficiently in MS Office applications; expertise in Excel (V lookup, H Lookup, Pivot Table, and Formulas), Access, PowerPoint

Qualification: Bachelor’s degree with 6 months of work experience

Apply: Click Here

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