HCL Walk-In Drive For Product Support Engineer | 22nd June 2018

HCL Walk-In Drive For Product Support Engineer
HCL Walk-In Drive For Product support Engineer | 22nd June 2018
About Company:

HCL Walk-In Drive For Product Support Engineer. HCL Technologies Solutions helps creativities reimagine their industries for the digital age. After 2-3 top IT Company, HCL is a biggest next-generation global Information (IT) Company in India. The growth Of HCL Highly growing.

This Company generated combined revenues of USD 7.8 billion for 12 months ended 31st March 2018.

this Company leading enterprise across over industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Over the past decade, HCL has been one of the fastest growing technology companies not only in India but in the world – even during the depths of the economic downturn. What has been the source of HCL’s success during this period of economic turmoil? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “ideapreneurs,” empowered – indeed, expected – to develop innovative solutions to operational and customer challenges.

Job Title: Product Support Engineer / Associate/Senior Associate -(Technical)

Location: Hyderabad, India.

Job Description:
  • Excellent Communication skills oral & written
  • Product / Technical support with knowledge of HTML, Java script and CSS
  • Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
  • Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
  • Experience in email support and solving the technical issue by step by step process.
  • Provide email based technical support to clients in different geos – 24*7
  • Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
  • Maintain high customer satisfaction
  • Help with research and troubleshooting of tough tickets
  • Knowledge Gap Reduction
  • Process improvement & Escalations management
  • Product support/Application Support experience
  • Troubleshooting the issues related to ad servicing
  • Excellent Communication in English is mandatory
  • Night Shift Mandatory.

Work Experience: Freshers

Qualification: B.E/B.Tech Engineering graduates without Backlogs are only eligible

Date: 22nd Jun18 (Friday)

Time: 11am to 2pm

Venue:  Guru Nanak Institutions, Khanapur Village, Manchal Mandal, Ibrahimpatnam, Telangana 501506

Apply: Walk-In

Contact Person: Gopinath(HR)

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