Genpact Walk-In Drive For Customer Support | 18th – 23rd Jun 2018
About Company :
Genpact Walk-In Drive For Customer Support. Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. They think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here.
Job Title: Customer Support
Location: Bangalore, India.
Job Description :
- Answer queries, requests and complaints through inbound/outbound calls, email and chat
- Meet/ Adhere to Contractual Metrics & KRAs
- Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
- Validate customer entitlement, warranty and product information
- Information management between Intel database EIM and Depot database SMT (Support Management Tool) or DMS (Depot Management System)
- Ensure required information is entered into central database pertaining to customer problems or requests.
Qualification: Any Graduate
Work Experience : 0 – 2 Yr
Walk-In Date: 18th Jun – 23rd Jun 2018
Time : 10:00 AM
Salarpuria soft zone,(SMS Building)
Bellandur Petrol bunk bus stop
Bangalore – 560103