BYJUS Is Hiring Customer Support Associate | Any Graduate, Freshers Can Apply

BYJUS Is Hiring Customer Support Associate
BYJUS Is Hiring Customer Support Associate | Any Graduate, Freshers Can Apply
About Company:

BYJUS Is Hiring Customer Support Associate. BYJU’S Founded in 2011. It is a think and learns Pvt LTD Company with all focus on K 12 Segment. the main focus of this company is building a strong team of educational expert across content, technology, and media to create World class learning content.

In 2015, BYJU’S launched learning app for the student. In this, they launched learning program from 6th to 12th standard to make quality content and teacher more accessible.

After 1 year, 2016 BYJU’S became the first educational company to receive investment from Chan Zuckerberg Initiative ( CZI). 2017 is the most Successful year for BYJU’S. In 2017, BYJU’S learning app became a Harvard Business School case study. in this year, they refreshed their logo with a new identity and making Shahrukh Khan becomes a brand ambassador.

Job Title: Customer Support Associate

Location: Bangalore, India.

Qualification: Any Graduate Can Apply

Job Description:
  • Interact with customers through Calls (Voice Process).
  • Maintains customer records by updating account information in the database.
  • Focus on achieving targets based on call quality, connectivity, CSAT etc
  • Understand the customer’s query and identify the customers need and give the best resolution to the customer.
  • Maintain relationships with customer by providing support, information, and guidance and providing them with 100% satisfaction with the product they purchase.
  • Recommend potential products or services to customers by analyzing customer needs.
  • Be a team player and maintain team spirit, positive energy at work.
  • Focus on quality of work and documentation of the action as well.
Skills Required:
  • Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.
  • Flexibility to work in rotational shifts during day and punctuality to work is a must.
  • Be a team player and maintain team spirit, positive energy at work.

Apply: Click Here

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